MindJig
MindJig
This page explains how to permanently delete your Trace account and all associated data. Trace is a personal capture app developed by MindJig LLC.
The fastest way — no email needed, works entirely on your own:
Your account is signed out of all devices immediately and scheduled for permanent deletion 7 days later — the exact date is shown on screen and emailed to you.
Change your mind? Sign in again before that date and tap Cancel deletion. The waiting period exists purely as accidental-deletion protection.
If you do nothing, your account, journal entries, and all uploaded media are permanently erased on the scheduled date. After that, deletion cannot be undone — but you can always create a new account with the same email.
If you can't sign in to use the in-app option, we'll process the deletion manually. Email us from the address on your account and ask to delete it:
No email app? Copy this address: privacy@mindjig.com
Deletion permanently removes:
Copies on devices that were offline are erased the next time Trace opens on them with an internet connection.
Encrypted system backups that may briefly contain your data are purged on their own fixed schedule.
We may retain limited records where legally required (for example, payment records held by the app stores or our payment processor). An App Store or Google Play subscription is managed by Apple/Google and is not cancelled by deleting your account — cancel it in your store's subscription settings.
If you have any questions about deleting your account or data, contact us at privacy@mindjig.com.